Kadak: Idle Chai Empire: Support and Data Deletion

Last updated: October 13, 2026

Need help with Kadak: Idle Chai Empire? This page covers how to reach us, fixes for common problems, and how to delete your data, as required by the Apple App Store and Google Play.

1. Contact

TappStudio
Email: tappstudio.in@gmail.com

We aim to reply within 5 business days. Please include:

Your device model and operating system version
The Game version (Settings → Version)
A short description of the problem, and a screenshot if it helps
For purchase problems: the order number from your Apple or Google receipt email (never send card details)

2. Common Questions

Do I need an account?
No. Kadak has no sign-in. Progress is saved on your device, and optionally in Google Play Games or Apple Game Center cloud save.

I got a new phone. How do I keep my progress?
Turn on cloud save in Settings on your old phone before switching, then open the Game on the new phone and use the same Google Play Games or Game Center profile. Without cloud save, progress cannot be moved.

I bought something and did not get it.
Open the Bazaar tab and tap Restore Purchases. If it still does not appear, email us with your order number.

How do I cancel Chai Club?
Subscriptions are managed by the store, not by us. On iPhone: Settings → your name → Subscriptions → Chai Club. On Android: Google Play → Profile → Payments and subscriptions → Subscriptions. Uninstalling the Game does not cancel it.

How do I get a refund?
Refunds are handled by Apple (reportaproblem.apple.com) or Google Play (Order history → Request a refund). We cannot issue refunds ourselves.

How do I delete my data?
See Data Deletion below: Settings → Delete my data, or email us. No account or sign-in is needed.

Are the ₹ amounts in the game real money?
No. Rupees in Kadak are a virtual, in-game score. They have no real value, we do not collect or hold any money for them, and nobody owes anyone anything because of a number in the Game. The only real money involved is an in-app purchase you choose to make at the store checkout. See Terms of Use, Section 3.

The ad did not give me a reward.
Close the Game and open it again, then try again. If it still fails, email us the time it happened.

The Game is slow or crashes.
Update to the latest version, free some storage, and restart your device. If it continues, email us with your device model.

3. Data Deletion

This section is the data-deletion page for Kadak: Idle Chai Empire (TappStudio), as required by Google Play and the Apple App Store. Direct link: https://kadakchai.tappstudio.in/support/.

Kadak has no accounts, so there is no account to close. You can delete your data in the Game, without the Game installed, or by asking us.

3.1 Option A: Inside the Game (recommended)

Open Kadak and go to Settings
Tap Delete my data
Confirm

This removes your local save, removes your cloud save, and resets your analytics ID so earlier analytics are no longer connected to your device. Deletion cannot be undone.

3.2 Option B: Without the Game installed

Data	How to delete it
Save on your device	Uninstall the Game. This deletes the save file
Cloud save (Android)	Google Play Games app → Settings → Delete Play Games account and data (or delete the Kadak game data there)
Cloud save and Game Center (iPhone)	Settings → your name → iCloud → Manage Account Storage → Kadak → Delete Data. Game Center data can be removed in Settings → Game Center
Analytics and error data (PostHog)	Reinstalling creates a new random ID. To have data linked to an ID deleted, email us (Option C)
Purchase records (RevenueCat, Apple, Google)	Kept as required for tax, accounting and legal reasons. Request deletion by email, and we will delete what the law allows

3.3 Option C: Ask us by email

Email tappstudio.in@gmail.com with the subject "Kadak Data Deletion Request". You do not need the Game installed. Include:

Your device type (Android or iPhone)
If you have it, the analytics ID shown in Settings, or an Apple or Google purchase receipt number, so we can find your records

Because there are no accounts, we may ask for something that proves the data is yours (such as a purchase receipt) so nobody can delete another person's data. We will process the request within 30 days and email you when it is done.

3.4 What is deleted, what is kept, and for how long

Data	Deleted when you request deletion?	Notes
Game progress on your device	Yes	Immediately (in-app or by uninstalling)
Cloud save in Google Play Games / iCloud	Yes	Immediately when deleted in-app; otherwise by you in your Google or Apple settings
Analytics and error reports (anonymous ID)	Yes	Deleted within 30 days of a verified request. In-app deletion resets the ID so earlier data is no longer linked to your device
Ad data held by Google AdMob	Not by us	Managed by Google. See your Google account's ad settings
Leaderboard scores and achievements	Not by us	Held by Google Play Games or Apple Game Center. Remove them in those services
Purchase and subscription records	Partly	Kept only as long as tax, accounting and legal rules require, then deleted. The items and benefits you bought are lost once the record is deleted
Emails you sent to support	Yes	Deleted within 30 days of your request, unless we must keep them to resolve a dispute or by law
Backups of the above	Yes	Removed from backups within a further 30 days

Deleting your data does not cancel a subscription (cancel it in the store, see Section 2) and does not give you a refund.

4. Summary of Data (for Store Privacy Disclosures)

Category	Examples	Linked to identity?	Used for
App activity	Game events (tutorial steps, stalls, outlets), session start	No (anonymous ID)	Analytics, game balance
App info and performance	Crash logs, diagnostics	No (anonymous ID)	Stability and bug fixing
Device or other identifiers	Random anonymous app ID; ad identifiers used by the ads provider for rewarded video	Anonymous ID: no	Analytics; showing and measuring optional ads
Purchases	Purchase and subscription status	Anonymous app user ID	Unlocking and restoring purchases
Game progress	Save data	Held on device or in your own Google or Apple cloud	Keeping your progress

We do not collect: your name, email, phone number, contacts, precise location, photos, camera or microphone data, health data, or browsing history. We do not sell personal data. The Game is for ages 13 and over.

Full details are in our Privacy Policy.